# Customer Case Study: Orange Romania

## YOXO: An App-Based Service for Digital Natives

Orange Romania operates in a highly competitive market and targets a growing segment of young, cost-conscious consumers who prefer a contact-free, all-digital experience. ​

## YOXO Delivers Results​

#### 9 out of 10

customers recommend YOXO​

#### 3x growth

delivered by YOXO compared to non-digital channels​

#### 66% higher NPS

than industry average​

#### 100% increase

in customer base in Q4 2023 alone​

## Orange Romania’s Self-Sufficiency: Operating a Digital Stack​

- Assembled an experienced team to lead the deployment with minimal guidance from the MATRIXX team​
- Completed comprehensive training for operations, installation, integration and pricing configuration​
- Deploy annual upgrades to the MATRIXX platform with only Orange Romania’s team, their expertise and release notes​
- Deliver new products and plans to the business in days and weeks, much faster than legacy month- and year-long cycles ​

## How MATRIXX Enables Orange Romania’s Self-Sufficiency​

### API-Based Integration

Allows IT components and network systems to be added quickly without heavy systems integration

### Click-Not-Code

Product configuration of business rules and use cases eliminates customization

### Out-of-the-Box Use Cases

The commercial teams can quickly select from building blocks to create a differentiated proposition

## Orange Romania Controls Their Own Destiny with MATRIXX

The Orange Romania Billing Development and Operations Team were trained, took the lead on the initial deployment and are now fully self-sufficient in their MATRIXX operations.

[Read Case Study](https://go.matrixx.com/rs/097-BCI-617/images/MATRIXX_Orange_Romania_Case_Study_F.pdf?version=0)