Customer Case Study: Orange Romania
YOXO: An App-Based Service for Digital Natives
Orange Romania operates in a highly competitive market and targets a growing segment of young, cost-conscious consumers who prefer a contact-free, all-digital experience.
YOXO Delivers Results
9 out of 10
customers recommend YOXO
3x growth
delivered by YOXO compared to non-digital channels
66% higher NPS
than industry average
100% increase
in customer base in Q4 2023 alone
Orange Romania’s Self-Sufficiency: Operating a Digital Stack
- Assembled an experienced team to lead the deployment with minimal guidance from the MATRIXX team
- Completed comprehensive training for operations, installation, integration and pricing configuration
- Deploy annual upgrades to the MATRIXX platform with only Orange Romania’s team, their expertise and release notes
- Deliver new products and plans to the business in days and weeks, much faster than legacy month- and year-long cycles
How MATRIXX Enables Orange Romania’s Self-Sufficiency
API-Based Integration
Allows IT components and network systems to be added quickly without heavy systems integration
Click-Not-Code
Product configuration of business rules and use cases eliminates customization
Out-of-the-Box Use Cases
The commercial teams can quickly select from building blocks to create a differentiated proposition
Orange Romania Controls Their Own Destiny with MATRIXX
The Orange Romania Billing Development and Operations Team were trained, took the lead on the initial deployment and are now fully self-sufficient in their MATRIXX operations.