For over a decade, One New Zealand has partnered with MATRIXX to unify monetization across their consumer, enterprise and wholesale segments, facilitating innovative offers and simplifying IT stacks and operations.
Customer Case Study: One NZ
Delivering a Transformed Digital Customer Experience
One NZ selected MATRIXX to power their digital transformation and deliver numerous operational and market objectives:
- Building a market-leading capability for innovation
- Reducing the time-to-market for new products and services
- Offering compelling digital customer experiences through real-time self-care, transparency, controls and personalized product promotions
Results: Consumer Segment
Achieved 50% reduction in the propensity to contact the call center with questions about charges and bills
A streamlined launch of family sharing options resulted in revenue growth and market expansion with +10% in new subscriber additions
No-code configurability of offer pricing contributed to a 90% reduction in the time required to launch new plans and offers
Base all of your big plays on customer trends that you know are going to be the same in 10 years’ time…We know that in 10 years’ time our customers will still want fantastic connectivity and great service, so that’s where we invest and focus.”
Jason Paris
Chief Executive Officer, One NZ
Creating a Digital Platform For Enterprise Telecoms Spend Management
Looking to digitize and further differentiate their enterprise offering, One NZ brought an industry-first, real-time spend management capability to market. Built on MATRIXX, the new offering empowered companies of all sizes — from small businesses to large corporations — with real-time functionality.
These capabilities make it easy to:
- Self-monitor employee usage
- Control costs on-demand
- Reduce dependence on account management
Results: Enterprise Segment
One NZ was the first to market with enterprise data sharing, delivering pooled data management across thousands of employees and devices
Streamlined customer journeys and completely transparent usage and charging data contributed to a 58% reduction in executive-level complaints
Reduction in billing disputes as a result of delivering real-time spend control management
To realize the promise of 5G within the next few years, decisions need to be made today with the right technology solutions, skills and support to execute and succeed.”
Andrew Haddad
Former Chief Information Officer, One NZ
Capture the Dynamic MVNO Market With Differentiated MVNE Support
Today, most MVNOs deliver traditional mobile services — voice, data and messaging — and want to provide reliable connections at a good price with great customer service. One NZ was committed to giving breakaway MVNO players in this intensely competitive environment an opportunity to innovate beyond these conventional offerings. With new capabilities enabled by network evolution, One NZ’s LaunchPad MVNE platform, powered by MATRIXX monetization, enables MVNOs to get to market quickly and offer dynamic, value-based pricing for new services.
One NZ LaunchPad delivered:
- An accelerated onboarding process to reduce costs and eliminate MVNO go-to-market friction
- A quality wholesale experience supporting revenue and costs tracking
- MVNO self-control over product offerings and price
One NZ’s LaunchPad MVNE platform, powered by MATRIXX monetization, offers MVNOs dynamic and value-based pricing for new services.
Transforming the New Zealand Wholesale Landscape
As the leading provider of wholesale services, One NZ’s Infrastructure Partners division is focused on providing quality, transparency and flexibility in every dimension, breaking down their customers’ barriers and driving innovation. Read about their LaunchPad MVNE platform, powered by MATRIXX.
Results: Wholesale Segment
MVNOs with innovative and targeted offers can be onboarded in weeks, rather than the months it typically takes
One NZ launched 10 new MVNOs within the first year of embedding LaunchPad into their wholesale operations
MVNO self-service price plans and offer configuration across mobile, FWA and broadband services
Our OCS needs to be rock-solid and flexible enough so we can create products in run-time and have them instantiate all the way up to the digital layer. This is where MATRIXX has differentiated themselves and One NZ has achieved this for the first time ever.”
James Rameil
Head of Specialized Solutions, One NZ
Why MATRIXX?
Standards-Based APIs
Core support for standard industry APIs to facilitate integration with new systems, analytics platforms and middleware
Real-Time Monetization at Scale
Real-time monetization at telco scale delivers all-digital experiences that consumers, enterprises and partners demand
Click-Not-Code Offer Innovation
Click-not-code offer configuration accelerates the rollout of innovative offers across all segments
3GPP-Aligned and Future-Ready
Commitment to 3GPP network standards ensures that One NZ is ready to commercialize advanced network capabilities as they are launched.